Privacy Policy

Last updated: August 4, 2026

Solyra® Spider Web ("we," "our," or "us") operates the website https://solyraspiderweb.com. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in connection with your access to and use of our website and services.

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details related to your payment method, such as credit card numbers or other payment account information. Please note that we do not store full payment card details on our servers; this information is securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and delivery information.
• Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, links clicked, and time spent on pages.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• Create an account on our website.
• Place an order for our products.
• Subscribe to our newsletter or marketing communications.
• Enter a competition, promotion, or survey.
• Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from analytics providers (e.g., Google Analytics), advertising networks (e.g., Meta, TikTok, Snapchat), and search information providers.
• Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• To Process and Fulfill Your Orders: To manage your purchases, process payments, and deliver the products you have ordered.
• To Manage Your Account: To administer your registration as a user on our website and provide you with access to various functionalities.
• To Communicate with You: To send you order confirmations, shipping updates, customer service responses, and marketing communications (if you have opted in).
• For Marketing and Promotional Activities: To send you information about new products, special offers, and other updates we think you might be interested in, based on your preferences.
• For Analytics and Website Improvement: To understand how users interact with our website, identify trends, and improve our website's functionality, content, and user experience.
• For Advertising and Ad Targeting: To deliver relevant advertisements to you on our website and third-party platforms, and to measure the effectiveness of our advertising campaigns.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.
• For Security and Fraud Prevention: To protect our website, customers, and business from fraud and other illegal activities.

4. Third-Party Services That Receive Data

We may share your personal data with the following categories of third-party service providers:

• Payment Processors: To securely process your payments (e.g., Stripe, PayPal). We do not store full payment card details.
• Shipping Carriers: To deliver your orders (e.g., USPS, UPS).
• Analytics Providers: To help us understand website usage and performance (e.g., Google Analytics).
• Advertising Platforms: To manage and deliver targeted advertisements (e.g., Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads).
• Customer Support Platforms: To manage customer inquiries and support.
• Email Marketing Services: To send newsletters and promotional emails (e.g., Mailchimp, Klaviyo).
• Fraud Prevention Services: To detect and prevent fraudulent transactions.

These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small text files placed on your device when you visit a website.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our website (e.g., which pages you visit most often) to improve its performance. These cookies do not collect information that identifies you.
• Functionality Cookies: Allow our website to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These are usually placed by advertising networks with our permission.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Retention Period

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, we typically retain order information for a minimum of 7 years for tax and accounting purposes. Marketing consent may be retained until you unsubscribe.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Opt-Out of Marketing: You have the right to opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@solyraspiderweb.com. We will respond to your request within a reasonable timeframe, and in accordance with applicable laws.

8. Children's Privacy (COPPA Compliance)

Our website and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solyraspiderweb.com

10. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.