Shipping Policy

Effective as of: August 4, 2026

Thank you for shopping with Solyra® Spider Web! We are committed to delivering your "Solar Spider Web" products efficiently and securely. Please review our shipping policy below.

1. Shipping Costs

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders shipped within the United States, estimated delivery time is 5-10 business days from the date of shipment. We primarily use USPS and UPS for domestic deliveries. The carrier will be selected based on efficiency and service availability for your specific location.

4. International Shipping

We ship our "Solar Spider Web" products internationally. Estimated delivery time for international orders is typically 10-25 business days from the date of shipment. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees imposed by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this tracking number to monitor the status of your delivery directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Solyra® Spider Web is not responsible for shipping delays caused by the shipping carrier, adverse weather conditions, customs processing, or other unforeseen circumstances beyond our control. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments are exclusively handled by USPS to ensure reliable delivery.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@solyraspiderweb.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund.

9. No Shipping to Restricted Countries

Due to international regulations and logistical limitations, we are unable to ship to certain restricted countries. If your country is on a restricted list, you will be notified during the checkout process, and your order will not be able to be completed.